Communication to Air Community – 29 May 2008

CNS is planning to upgrade its systems infrastructure.

The implementation of the infrastructure will cause minimal impact on user operations.

The following systems are due to be upgraded:

• CHIEF HCI
  This will now be a menu option from your web browser.



• CHIEF Messaging
  CNS customers who use freight forwarding software for submission of entries to CHIEF will need to have this software upgraded. CNS is working in partnership with the freight forwarding software houses to make the transition as smooth as possible.



• CHIEF Reports
  Once the upgrade is complete, you will be able to request CHIEF Reports by email, and your software will be able to collect reports directly.

How will CNS ensure continuity of service?

To ensure a smooth change over, the implementation of the new infrastructure will be a phased rollout on a customer by customer basis to protect the integrity of the service delivery during the transition.

How much is it going to cost me?

CNS will not increase any charges to its customers as a result of these infrastructure changes.

When is this going to happen?

The infrastructure upgrade will take place during Q3 2008.

A more detailed timetable will be available soon.

If I have any questions who do I ask?

Tel:  0845 658 9930
Email address:  helpdesk@cnsonline.net