Need some help or practical advice? Our friendly team are on standby round the clock, every day of the year. Throw a challenge at us, and we'll be happy to guide you through to the solution.
But we never forget that you are the user. Clearly, if you hit a problem, you don't just want us to take over - you want to understand how to resolve it yourself now and for the future. We focus on working through problems together and, if necessary, can make use of sophisticated remote access software to help with that 'learning curve'.
+44 (0) 23 8079 9600
Our Helpdesk office hours are 0700 - 1930 on weekdays. We are closed on Saturday, Sunday and Bank Holidays. If you need us urgently outside those hours, call the usual number and your details will be passed to our on-call analyst.
During office hours, it is our policy to treat emails to the CNS Helpdesk with the same priority as phone calls.